Smarter, more efficient outsourced contact centre solutions

Learn how we customize for maximum efficiency and improved customer experience.

Outsourced solutions customized to fit your unique business model

Your contact centre operation should be an extension of your business model and your brand. We specialize in creating custom solutions for contact centre outsourcing in the Telecommunications, Technology, Retail, Start-up and Banking industries.

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Enhance your customer service experience

Trust 20 years of experience in contact centre management

We’ve mastered the dynamic between cost-efficiency and customer service experience, meaning you won’t have to sacrifice one for the other. With our Dedicated, Per-Minute and Hybrid service models, you’ll have the coverage you need and the management you can rely on.

Services

Advantage Communications delivers exceptional technical support to our customers. Our partnership is a natural fit, we're both Maritime companies that share the same philosophy when it comes to our customers, that is to deliver the best care and support possible.

Deborah Shaffner, President, EastLink

Advantage Communications has helped our business grow and achieve our goals for the past 8 years. The team that Advantage has put together for us is second to none when it comes to customer care and technical support. Advantage makes it easy for us to focus on our core business objectives while they take care of the details of running a 24/7 call center operation.

Gary Engel, VP Customer Service, Endurance International Group

We've been impressed by ACI's ability to partner with us to help reduce our overall costs. ACI has a firm understanding of what our budget is and is conscientious of our spending at all times. ACI's goal is to come in on/under budget whenever possible and they have introduced creative ways to maintain a buffer in staffing allowing us to flex up and down depending on volumes. The introduction of a near shore solution to help handle our customer interactions also reaped huge cost savings for us while maintaining the same level of service we have grown to expect from ACI.

André Blanchard, Senior Director of Operations, PNI Digital Media

Canada and Jamaica: The Best of Both Worlds

Our contact centres in Eastern Canada and Jamaica provide scalable solutions, reliable business continuity and the best customer experience across the board. With both on-shore and near-shore operations, we leverage the expertise, leadership and on-site management from our home-base in Prince Edward Island and the exceptional cost-savings and cultural alignment of Jamaica.

Our Centres

Maximize cost-efficiency with Executive Consultation
and a partnership you can rely on

Driving Greater Customer Experience Satisfaction

With some of the highest Net Promoter Scores in the industry, we take pride in being a trusted leader in customer experience satisfaction. Your customers are your most valued asset. We communicate with them at one of the most critical moments in customer loyalty. Our agents are experienced and engaged, offering quick and efficient support via inbound, outbound, live chat and email in.

Customer Experience

Partner with us for a seamless transition to contact centre outsourcing

We offer an unprecedented partnership level. Our clients receive Executive Consultation to help them harness the full potential of their front-line for Technical Support, IT Help Desk and Customer Service.

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