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May 2016

Why Jamaica is Positioned as the Next Major Nearshore BPO Destination

By | Business Process Outsourcing, Outsourcing Customer Service | No Comments

By Andrew Clarke, Vice-President, Business Development, Advantage Communications Inc.

They admit that name recognition is still an issue, since the nation’s profile as a tourist destination tends to overshadow its reputation as a BPO destination, says Diane Edwards, president of the Jamaican trade and investment promotion agency JAMPRO. Despite this, there is growing interest in the Caribbean island’s BPO services and the country expects to double the size of the sector by 2020.
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