By Janis Ancic, Training & Quality Manager for Advantage Communications
Organizations worldwide now spend more than US$300 billion annually on contact centre services, of which third-party outsourcing accounts for roughly 25 per cent.
Despite its ability to lower operational and labour costs, buyers are still cautious to transition their customer support to an outsourced provider. Many are unsure whether a third party can deliver the same trusted brand experience that their in-house agents can.
Advantage Communications is an outsourced contact centre provider with operations in Kingston, Jamaica and Eastern Canada. We have 20 years of experience in help-desk, tech support and customer service. Our solutions are custom-designed to be an extension of your business model and your brand. We continuously Net Promoter Scores of 40+ with 100% budget adherence.