Category

Business Process Outsourcing

World BPO/ITO Forum: The Jamaica Advantage

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The World BPO/ITO Forum Global Sourcing and Cloud Summit is an exclusive executive summit tailored for C-suite and senior decision-makers from mid to large-cap U.S. enterprise companies, currently using sourcing and cloud services or interested in evaluating these opportunities.

The focus of the summit “Reinventing Global Outsourcing – Harnessing the Cloud,” mirrors the growing trend within the BPO industry and captures the transformation in a new era in sourcing strategy for IT and Business Processing.

The Summit welcomed more than 250 executives and decision-makers from around the world who gathered to share insight and knowledge on IT and business-process sourcing. Topics included cloud services, data security/sovereignty and a host of other technological trends and operational best practices and challenges.

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Why Jamaica is Positioned as the Next Major Nearshore BPO Destination

By | Business Process Outsourcing, Outsourcing Customer Service | No Comments

By Andrew Clarke, Vice-President, Business Development, Advantage Communications Inc.

They admit that name recognition is still an issue, since the nation’s profile as a tourist destination tends to overshadow its reputation as a BPO destination, says Diane Edwards, president of the Jamaican trade and investment promotion agency JAMPRO. Despite this, there is growing interest in the Caribbean island’s BPO services and the country expects to double the size of the sector by 2020.
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