Retail and Customer Service

You’ve built a brand your customers trust and can relate to. Our agents are hired and trained to be true ambassadors of your brand. Through comprehensive knowledge transfer and brand culture coaching, your customers will experience the same great service and expertise as they do interacting directly with your company. Our Dedicated and Hybrid service models provide you with Expert Agents highly skilled in your business model and driven to support your objectives around up-selling and customer loyalty.

Stay on the pulse of customer behaviour with custom Real-Time Reporting and Trends Analysis. Our program managers work closely with your team to continually innovate your company’s contact centre operations and experience. We don’t just “maintain” our programs; we direct and manage them, providing viable solutions and maximum agility in response to changes in the product, service or customer demands.

Find Out How We Did This

Technical Support:

  • Troubleshooting
  • Email (support and answering services)
  • Hardware and connection issues
  • Software issues (browser support, operating system support)

Customer Service:

  • Receiving credit card information
  • Sales support
  • General product information
  • Complaints
  • Accounts receivable and collections