Telecommunications, Media & Entertainment

Support your growing call volume with Technical Support, Customer Service and IT Solutions delivered by experienced contact centre agents dedicated to serving your customers. We create and manage custom contact centre operations for maximum efficiency and alignment with your brand in Telecommunications, Media and Entertainment. Get the full-scale dynamic solution you need for Wireless, Cable, Digital Cable, Internet, or DSL.

Our program managers work closely with your team and are empowered to continually innovate your company’s contact centre operations and experience. We don’t just “maintain” our programs; we direct and manage them, providing viable solutions as the landscape changes.

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Technical Support:

  • Troubleshooting
  • Email (support and answering services)
  • Hardware and connection issues
  • Software issues (browser support, operating system support)

IT Helpdesk:

  • Active directory support
  • Server support
  • Hardware support
    (installation and set-up issues)
  • Network drive mapping
  • Software support

Customer Service:

  • Receiving credit card information
  • Sales support
  • General product information
  • Complaints
  • Accounts receivable and collections