Liberty Global announced this week that it has completed the acquisition of Cable & Wireless Communications Plc (CWC) which trades in Jamaica under the Flow brand.
Advantage Communications Inc. (ACI) recently partnered with Flow to restore is customer service satisfaction in the region. Since March, ACI has hired over 300 agents for its outsourced contact centre operation in Kingston. Liberty Global’s acquisition of CWC extends the company’s reach into the Latin American telecommunications market.
“This merger presents a tremendous opportunity for growth in Jamaica and the Caribbean. Advantage Communications is thrilled to be at the leading edge of the expanding business process outsourcing industry in Jamaica, and to be a part of this transition for CWC, ” says Advantage Communications President and CEO, Kent MacPhee.
Liberty Global will now service 10 million video, voice, broadband and mobile subscribers in more than 20 countries.