President & CEO Clive Woodrow
Message from Our CEO
Hello and welcome!
At Advantage Communications, we believe that every connection counts. Whether you’re reaching out for support, solutions, or simply to explore new opportunities, we’re here to ensure your experience is seamless, responsive, and tailored to your needs. As CEO, I’m proud to lead a team that’s passionate about delivering excellence in every interaction. Our commitment to innovation, integrity, and customer satisfaction drives everything we do. From our cutting-edge technology to our dedicated service professionals, we’ve got you covered today, tomorrow, and beyond.
Thank you for choosing Advantage Communications. Let’s build something great together!
Bringing together Customers, Team Members, Insights, and Innovation for next-level customer service outcomes…
OUR SOLUTIONS TAILORED TO YOUR NEEDS – WE GET YOU & WE’VE GOT YOU COVERED
Are you planning a Voice to Digital Transformation?
Check out our very economical Digital Solution supported by our exceptionally high performing team in one of the newest emerging BPO markets, Pakistan!
Are you looking for a Contact Center Partner with a commitment to bringing a Higher Standard of operational excellence coupled with an innovative approach to help you achieve you Goals?
You’re in the right place to explore The CX Advantage!
Are you planning to Outsource your In House Contact Center?
Check out our Center of Excellence in Jamaica for all you Contact Center needs!
Are you lost in a sea of data and lacking comprehensive automated reporting insights to help you make real-time decisions about your business?
Enhance Data Accuracy and Consistency, improve Decision Making, increase Efficiency, and boost you overall Performance.
Are you new to the game and need a Partner to help you develop your Contact Center Support Strategy?
With 27+ years in the Contact Center space we are a team of established BPO professionals and skilled practitioners dedicated to providing exceptional experienced for our Partners and their Customers.
Are you looking for a more cost effective NearShore to America Contact Center solution to augment your team today?
Jamaica is just the right location for you!
Are you interested into turning Every Customer Interaction into Actionable Intelligence?
Customer Insight Analytics can be game changing by leveraging real-time data to enhance your Customer Service and Operational Efficiency.
Anticipating a short-term or seasonal increase in customer volume?
Our Seasonal Support Burst Services offer flexible and cost-effective solutions to ensure your customers receive seamless support during these busy periods.
Do you experience the traditional QA struggles with manual analysis of qualitative data like tone and customer sentiment?
Automated QA leverages AI, Natural Language Processing (NLP), and Automatic Speech Recognition (ASR) to analyze vast amounts of both quantitative and qualitative data.
Our Regions
Toronto, Canada
Our Headquarters and Voice Services Powerhouse
The True North hospitality that Canada is known for expands across the country, as does our workforce with a wide range of skills, from help desk, customer service, technical support and financial services.
Portmore, Jamaica
Bilingual Nearshore Advantage for North America
Our nearshore operations in Jamaica are designed to elevate customer experiences, boost program efficiency, and drive business growth for leading global brands.
Islamabad, Pakistan
Explore Digital CS Support via this Emerging BPO Market
Discover value-driven digital solutions from ACI’s fast-growing hub in Islamabad, Pakistan.
Let’s Talk
Ready to transform your customer experience?
We’re here to help you scale smart, serve better, and grow faster.
Our Certifications
