Over 25 Years of Customer Experience Excellence
Advantage Communications helps brands deliver superior customer experiences through the highest level of customer service from our contact center outsourcing services in Canada, Jamaica and Pakistan.
We make that possible by bringing together people, passion and technology to provide the best possible customer care – in a cost-effective, and tailored way to meet the specific needs of today’s customers.
Our Mission
To empower talented people and leverage cutting-edge technology and data analytics to deliver exceptional, tailored customer experiences that drive measurable results, enhance profitability, and build lasting relationships for our global clients.
Our Vision
To be the premier global partner in delivering unparalleled customer experiences that drive sustainable growth and cultivate customer loyalty for businesses worldwide.
Our Core Strengths and Values
Talented People
ACI’s commitment to its employees is a core value, stating “Our people. They are our #1 priority” and investing in highly passionate and educated team members.
Cutting-edge technology and data analytics
ACI extensively uses tools like CallMiner for customer insight analytics, Power BI for reporting, and MVP (My Virtual Partner) for agent assistance.
Exceptional, tailored customer experiences
ACI’s focus on customizable solutions and exceeding client expectations is consistently highlighted.
Drive measurable results, enhance profitability, and build lasting relationships
This clarifies the “real results” mentioned in the original mission, linking customer service to tangible business outcomes such as profitability and customer satisfaction.
We deliver remarkable customer experiences and cost-effective customer service programs by leveraging the latest innovations in contact center technology, highly skilled customer service team members, and the latest customer service techniques.
Since 1996, we’ve led the way in customer experience, driving better results in customer satisfaction and cost-efficiency for businesses across a wide range of industries. And now we’re ready to meet the future head-on, with our innovative strategies and a world-class stack of customer service technologies.
We Build Customer Service Centers of Excellence
Our agents are passionate ambassadors of our client’s brand.
Through education, training, and a world-class hiring process, our customer service representatives deliver frictionless customer service that dramatically improves customer satisfaction levels.
We Are Outcome Focused
We design omnichannel customer service strategies that deliver industry-leading customer experiences, no matter how your customers contact you.
We have solutions for voice, SMS, messaging, chatbots, social and self-service. We know how to deliver customer satisfaction.
We Are Driven by Passionate People
Analytics is key to continuous customer service improvement.
We use a range of innovative technologies to both boost customer service representative performance and understand the unique expectations of your customers.
We Are Powered by the Latest Contact Center Technology
Customer service is nothing today without digital transformation.
We have a unique tech stack designed to improve customer satisfaction, enhance team member performance, improve customer service processes and drive consistent program improvements.
Contact Center AI – How to Deliver Superior Customer Service
Download your copy of this informative guide and get the insights into how AI can truly benefit your customers!
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In our Viewpoints Blog you’ll find all the latest trends, opinions, views, ideas, insights and helpful advice you need to keep up to date with the contact center industry.
