Voice & Digital (Nearshore)

–Jamaica 

Empowering Customer Experience with Nearshore Excellence 

At Advantage Communications (ACI), we deliver world-class voice and digital customer engagement solutions right from the heart of the Caribbean. Our nearshore operations in Jamaica are designed to elevate customer experiences, boost program efficiency, and drive business growth for leading global brands. 

With over 1,000 skilled professionals across three state-of-the-art facilities in Kingston, Jamaica, ACI’s nearshore services combine the advantages of geographical proximity, cultural alignment, and a highly educated workforce. Our Jamaica-based teams are known for rapid deployment, brand integration, and service excellence – proven through successful partnerships with major financial institutions like Sagicor. 

Why Choose ACI Jamaica?

We launched a scalable Credit Card Center of Excellence in just 47 days for Sagicor, achieving record-high customer satisfaction scores and winning ACI’s President’s Cup for performance. 

Whether it’s voice, chat, or digital support, our nearshore teams deliver cost-effective, scalable services that align with your brand and accelerate growth. 

Our customized training academies and coaching programs ensure agents are not only brand-aligned but also equipped with deep domain knowledge, especially in banking and finance. 

With a 4-hour travel time from our North American headquarters, we ensure real-time collaboration, continuous knowledge transfer, and strategic oversight by senior leadership. 

Our Jamaican nearshore operation is more than a contact center—it’s a trusted extension of your brand. We’re committed to creating meaningful employment, delivering superior CX, and helping your business achieve operational excellence. 

Case Study Spotlight: Elevating CX with Sagicor 

Our partnership with Sagicor Bank Jamaica stands as a prime example of how Advantage Communications transforms customer experience through strategic nearshore solutions. In just 47 days, we launched a Credit Card Center of Excellence in Kingston, Jamaica — delivering results that exceeded expectations.

With a focus on speed, scalability, and brand immersion, our nearshore team became an extension of Sagicor’s vision.

From customized training programs to continuous performance optimization, we helped drive measurable improvements in customer satisfaction, first-call resolution, and operational efficiency. 

This success story demonstrates what’s possible when local expertise meets global standards. 

 

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