Quality Automation for Quantitative Process and Performance Improvement
Deliver consistent, customer-first experiences using AI-driven quality assurance tools
Why Quality Matters
Why Automating QA is Crucial for Modern Contact Centers
- 90% of customers say service impacts brand loyalty
- 58% stop doing business after poor experience
- Customer Expectations vs Brand Performance
Challenge with Traditional QA
The Real Challenges of Manual QA
High Manual Effort
Limited Analysis Depth
Human Error
Inconsistent Evaluations
Tone Tracking
The Solution – Our Automation Process
How Our Quality Automation Works
Choose The Right Tools
CallMiner, Balto, Power BI, Speech & Sentiment Analytics.
Tool Implementation
Easy ingestion from .wav or live feed.
Data Analysis
AI + NLP powered insights on tone, mood, compliance.
Sharing The Findings
Dashboards, manager tools, and reporting for action.
Key Features
What You Can Achieve with Automated QA
Sentiment Analysis
Track mood and reactions like “I’m frustrated”
Agent Compliance
Monitor standard phrases and soft skills
Speech Recognition (ASR)
Eliminate errors in transcription
Custom Reporting
Visual dashboards and trend insights
Real Impact
Turn Data into Business-Wide Strategy
Ready to Automate Your Quality Monitoring?
Let’s streamline your process and improve CX using AI.
