Category: Artificial Intelligence
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Quality Automation for Quantitative Process and Performance Improvement
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What Can We Expect From Contact Center Automation Trends in 2023
2023 is expected to bring a lot of exciting advances in contact center automation. As contact center artificial intelligence (AI) and its accompanying technology, machine learning (ML), become more powerful, contact centers will be able to use them to automate more of their processes.
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Customer Experience Strategies: What is Rich Messaging?
The time that US users spend on their mobile phones is continuing to grow. According to TechCrunch, Americans spend about five hours per day on their cell phones. 92 percent of this time spent on apps like social media, messaging and entertainment – with just 8 percent spent on a web browser.
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The Top 4 Benefits of AI-powered Customer Service?
The be-all and end-all of your organization is customer service. Whether your business is customer facing or B2B, delivering a world-class customer experience (CX) is what will set your company up for future growth and increased profitability. Finding ways to improve your customer service strategy, however, can be difficult. Many organizations don’t have the resources,…
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Using AI in Contact Centers to Boost Customer Satisfaction
Artificial Intelligence (AI) is a controversial subject. These new technologies are changing the game for many organizations’ customer service strategies by automating time-consuming, repetitive tasks that allows live agents to focus on conversations that require a human element.
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How to Drive Online Retail Sales with a Chatbot
Technology is moving so rapidly that it can be hard for e-commerce businesses to keep up with the latest tools. Some of those, however, can improve an organization’s customer experience and boost revenue – such as chatbots. More than ever before – purchasing clothes, ordering food to hiring a service, e-commerce has become an important…
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4 Ways Chatbots Are Re-inventing Customer Service
Artificial Intelligence (AI) is radically changing all types of industries and business, and none more so than IT customer service. In recent years, AI-powered chatbots have become a huge part of the customer experience. In fact, despite chatbots being a relatively new technology, a study from Chatbots Magazine found that 67 per cent of consumers…
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How Call Centers Use AI to Enhance, Not Replace Humans
Artificial intelligence (AI) has long been a controversial subject. The phrase often comes with the worry that companies will completely change the way they internally operate, investing in robots over humans. This couldn’t be further from the truth, especially when it comes to outsourced call center AI.
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What is Live Call Guidance and How Does it Benefit Customer Service?
The current business market is a battleground for customers, and your company must ensure it has superior customer service and a world-class customer experience (CX) if it is to succeed. This means employing a team of experts that will be able to implement customer service strategies that delight your customers at every stage of the…
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Scale up Your Customer Service with Contact Center AI
With the Christmas holiday season just around the corner, it’s more than likely that your business is looking at ways to scale up its customer service team over the next few months to maximize revenue and keep current customers happy. This period can be a stressful time for many organizations, with the majority left struggling…