Category: Artificial Intelligence
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3 Ways Contact Center AI can Revolutionize Your Customer Service
The outsourced call center of the future is using next-generation technology to anticipate a customer’s inquiry, to predict what they’ll want to talk about, as well as provide omnichannel support that provides customers with the opportunity of self-service. This is all thanks to artificial intelligence (AI). Artificial intelligence can completely revolutionize a business’s customer service…
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How Artificial Intelligence Can be Used to Improve CX Measurements
In the digital age where negative online reviews can significantly harm the reputation of a business, high quality customer service is key when it comes to finding new customers, retaining existing ones and creating a loyal customer base that will use your business time and time again (that’s why your organization should outsource your call…
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3 Ways to Drive Online Retail Sales with Chatbots
Technology is moving so rapidly that it can be hard for e-commerce businesses to keep up with the latest tools. Some of those, however, can improve an organization’s customer experience and boost revenue – enter chatbots. From purchasing clothes, ordering food to hiring a service, e-commerce has become an important part of every consumer’s life.…
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4 Contact Center Trends that are Transforming the Industry in 2018
Outsource contact centers have undergone significant changes over the past five years, with innovations in technology allowing outsourced customer service representatives to offer a superior customer experience. The outsourced call center space is a significant and growing opportunity for both small and enterprise companies who are looking to improve their customer experience (CX) – and…
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How AI-Enabled Customer Service Can Boost Your Revenue
Technology has been changing the way brands communicate with their consumers for decades, but recent developments in artificial intelligence (AI) has significantly benefited the way contact centers communicate with customers. The use of AI technology has allowed customer service representatives to improve and scale their customer service effort, as well as helping them to improve…
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What is a Chatbot, and How is it Used in Customer Service?
Customer service has long been what makes or breaks a business. A business can have a great service or product, but if it’s not offering an experience that its customers are delighted with, it could soon find itself losing revenue. Making the most of new technologies, such as artificial intelligence (AI) and chatbots, is a…
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The Future of Customer Service is Being Shaped by Technology
Have you heard about Design Thinking? It’s an approach to innovation that puts the customer at the center of design for any solution. Developed by IDEO founder David Kelley, it focuses on three main elements: people, technology, and business, all evolving around the customer. Depending on your business, customers can be a diverse lot, but…