Category: Canada Call Center
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How to Create Loyal Customers in Financial Services
Customer experience (CX) leaders in the financial services need to create frictionless experiences for customers that perfectly balance customer satisfaction, reduced customer effort and a personal service. Without this perfect balance, businesses in the financial services sector will likely fail in building a loyal customer base. The result? Dissatisfied customers who will be eager to…
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The Definitive Buyer’s Guide to Outsourcing for your Call Center
Are you looking to improve your customer service, better your company’s customer experience (CX) and create new revenue opportunities through an outsourced call center? If so, then we are pleased to announce the launch of our brand-new eBook – The Definitive Buyers Guide to Outsourcing Your Call Center.
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5 Ways a Nearshore Call Center Enhances Customer Experience
If your business has decided to engage with an outsourced call center to implement a new customer support strategy, your first step will be deciding whether to use an offshore, onshore or nearshore call center.
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How to Create an Outsourced Call Center Statement of Work (SOW)
In the modern business world where competition is extremely fierce across all industries, high-quality customer service can make the difference. Delighting your customers at every touchpoint will not only ensure they’re loyal to your brand but will encourage them to become proactive advocates of your company. But what happens when you don’t have the expertise…