Category: Uncategorized
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The 3 Pillars of Brand Customer Loyalty
Think back to your last big purchase. Was it a new laptop to update your old, slow and laborious one that you had been working on for the past couple of years? Perhaps it was something less exciting like a lawn mower to replace the one you have been using for the past 10 years?
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How to Boost Customer Satisfaction Levels Through Live Chat
The most effective way to answer your customers’ questions today is to meet them in the channel they prefer, with a solution that gives them seamless access to customer support when they require it.
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Scaling Up Your Customer Care for Black Friday & Cyber Monday 2021
As we move through 2021, two of the most exciting shopping days are ahead of us – Black Friday and Cyber Monday. While it may seem a little early to start planning your customer service strategy just yet trust us, you can never be too prepared for the huge surge in online demand that Black…
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How Much Does It Cost to Outsource a Call Center?
Smart companies always do whatever they can to both eliminate costs in their customer service program, and improve quality at the same time. Yet doing this in-house isn’t easy. That’s why many organizations turn to the help of world-class outsourced call center partners. But how much does outsourcing your customer service program actually cost?
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ACI Expands Senior Management Team
For Immediate Release: [Charlottetown, Prince Edward Island, Canada – February 17, 2021] – Advantage Communications Inc., (www.advantagecall.com) – a Global BPO / Contact Center leveraging innovation and analytics to deliver superior customer experiences for top brands – has appointed Clive Woodrow as Chief Operations Officer.
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Transition to an Outsourced Call Center? Here’s how to do it..
Are you ready to transition from in-house customer service to an outsourced call center? If so, it’s likely that you are familiar with the request for proposal (RFP) process and you’ve discovered how outsourcing your contact center will benefit your business. By partnering with a highly advanced contact center, such as Advantage Communications, you’ll gain…
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What is Contact Center Quality Assurance and How is it Managed?
Customer service is crucial for the success of your business. High-quality customer experiences that delight your customers turns potential leads into sales and cultivates a loyal following that means you extract more value from existing customers through word-of-mouth marketing, testimonials and reviews that drive new revenue.
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Create a Scalable Strategy That Drives Customer Experience (CX)
An effective customer support strategy is the foundation of any successful and sustainable business. In fact, according to the American Express 2017 Customer Service Barometer, US consumers are willing to spend 17 percent more to do business with companies that deliver excellent service.
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What the Future of Remote Work Means for Contact Centers
The future of work is changing dramatically. A distributed workforce model is the new norm for a vast majority of organizations, in which team members are not in the same physical location when working on a project. This change is largely down to the huge growth in remote workers, a trend that has only increased…
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Surge in Both eCommerce Online Shopping and Customer Service
Emarsys and GoodData’s ecommerce tracking shows revenue up 37% and orders up 54% in April, as the US emerges from Covid lockdowns. The boom in online shopping is expected to transform consumer behaviour forever, as more consumers find they can acquire products they need without visiting brick and mortar locations.
