Category: Uncategorized
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ACI Expands Contact Center Operations With New Location in Jamaica
The new location will increase Advantage Communications current number of seats in Jamaica by 25 percent, allowing the company to keep up with increased demand and continue to offer its state-of-the-art contact center solutions to a growing list of clients.
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4 Questions Your Team Should Ask When Outsourcing Customer Service
Small and large businesses alike are both susceptible to pain points in their daily operations, and customer service is high on that list. Successful customer service requires in-depth knowledge, expertise, the implementation of innovative technologies and, in the modern era, a world-class customer experience (CX).
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How can my Business Create an Outsourced Contact Center RFP?
If you’re looking to drive your business into the future and want to dramatically improve both your customer service and the overall customer experience of your brand, entering a new strategic partnership with an outsourced contact center is a significant decision for your business.
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What is the True Cost of Losing a Customer?
Smart business owners will know that satisfying each and every customer is essential for the long-term success of your business. However, while one negative experience may seem small compared to all of your good customer experiences, the effects of losing one customer is probably far greater than you’d expect.
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ACI Unveils New At-Home Agents Designed to Boost Customer Experience
This new service is aptly named The Home Advantage and is designed to complement Advantage Communication’s brick-and-mortar agents to build an unstoppable team of experienced, qualified and proven brand advocates for any company. [Charlottetown, PEI, Canada – April 08 2019] Advantage Communications Inc. (ACI), a top Canadian contact center, has launched a new service –…
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5-Steps To Outsource Your Contact Center with Advantage Communications
No matter the size of your business, what industry you serve, and whether you sell a product or service, your customer reputation relies heavily on delivering exceptional customer service that delights your clients. Unfortunately, most businesses simply do not possess the resources, time, money or know-how to do this successfully. This is why outsourcing your…
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Contact Center Jargon: The Key Customer Service Terms to Learn
The customer service world has its own language – especially when it comes to outsourced call centers. Whether its words such as benchmarking or abbreviations such as NPS, these terms can be daunting for any new business owners that don’t have experience in creating customer service strategies. The more of these customer service terms you…
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New Ebook Explores ACI’s Home Advantage Contact Center Service
Advantage Communications is proud to announce the launch of its brand-new eBook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar outsourced call center solution.
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5-Step Guide to Reduce Customer Support Friction
The constant evolution of digital technology and a growing customer base that wants seamless and instant results, mean it’s now more important than ever for your company to go above and beyond when it comes to customer experience (CX). One of the most important ways to improve your organization’s CX is to make it easier…
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Why Using Real-Time Data Helps Brands Win at Customer Experience
The digital economy and the evolution of new technologies are changing the way B2C companies must serve and engage their customers. Those which keep up with new trends will not only realize significant benefits but will also be able to provide a superior customer experience (CX).
