Category: Uncategorized
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4 Trends That Will Help Transform Your Customer Service Strategy
Globalization and e-commerce have amped up the competition for most consumer focused businesses, and many organizations are now making the most of call center outsourcing. To rise above and compete with vendors around the world, your brand needs a 360 degree customer experience (CX). It’s all about superior customer service. That’s why your ability to…
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15 Customer Service Statistics You Cannot Afford to Ignore
Investing in customer service is more important now than it ever was before. Providing current and potential clients with a good customer experience will have a ripple effect that brings additional revenue into your business.
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How Self-Service Customer Support Benefits Companies and Customers
Companies such as Amazon, Netflix and Apple have set a precedent; they have created a world where exceptional customer service and a world-class customer experience doesn’t go unnoticed. In this incredibly competitive environment, it’s something all companies must take note of if they are to thrive. Companies across every industry are now putting more emphasis…
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Looking to Scale Up Your Business? 4 Benefits of a Contact Center
Are you a small to medium-sized business with ambitions of scaling up quickly? If so, you’re probably trying to avoid the possibility of overstaffing while at the same time panicking that you won’t have enough employees to deal with customer requests in the near future. This is why outsourcing your company’s call center is the perfect scalable…
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3 Reasons Why Happy Employees are Key to Happy Customers
Have you ever heard this traditional Chinese proverb? “A man without a smiling face must not open a shop.” Perhaps you’ve heard of a more common phrase, happy employees = happy customers. Want to know why they’re so important? They’re both true. Happy customer service representatives really are the key to happy customers. A study…
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Client Story: Improving the CX of a Large Automotive Manufacturer
Customer experience is built on positive brand perception, and that’s why many companies are now turning to call center outsourcing. Organizations, large and small are re-evaluating how they measure customer service, and branding, as part of larger efforts to improve customer experience. “Taking the time to make sure every step of a customer’s journey is…
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Improve Your Customer Service With Real-Time Data
In today’s digitally driven world, companies are vying for customers across various devices and using interactive marketing techniques. Real-time data reporting is becoming key to improving your customer service and customer experience.
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How Artificial Intelligence is Being Used to Lower Customer Effort
As customer effort is in the spotlight, there is a lot you can do to deliver effortless experiences by designing services for your customers that are easier to understand and use – including taking advantage of the latest AI tools from outsourced call centers. Previously, in Predicting Customer Loyalty Using Customer Service Metrics, we looked…