Tag: 2024
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BPO and the CX: Look Back at 2024 Trends and What to Watch for in 2025
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Leveraging Vendors as Strategic Partners – A Hidden Potential
As we enter into Industry Era 4.0, traditional relationships between clients and vendors need to evolve. Where vendors were once there to simply provide a service, their exposure across multiple sectors, businesses, and depth is causing the relationship to shift to strategic partnerships. Parties, be they vendor or client, that embrace this approach see significantly…