Tag: Advantage Communications
-
ACI and First Kontact Sign Contact Center Deal With Major US Airline
CHARLOTTETOWN, PEI, Canada, and TIJUANA, Mexico — September 23, 2020 — Advantage Communications Inc. (ACI), a leading global BPO contact center using innovative new technologies to design superior customer experience strategies, has signed a customer support agreement with a major US discount airline.
-
Advantage Communications Launches new Ebook on Contact Center AI
Advantage Communications is excited to share our latest resource with you, an in-depth ebook that looks into how the artificial intelligence (AI) used in outsourced call centers can help your organization revolutionize its approach to customer service.
-
Start-ups: 4 Reasons to Outsource Your Customer Service Program
Small businesses can have everything nailed down, from product or service to their branding, but if they don’t have reliable support from their emerging customer base, it’s more than likely they will struggle. Outsourcing your call center will give you the expertise you need for success. Outsourcing your call center will also give you more…