Tag: Contact Center
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How Does Live Call Coaching Improve Customer Service Conversations?
All companies want to implement a customer service strategy that improves the customer perception of their brand, delivers seamless customer experiences and drives brand loyalty.
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3 Key Questions for an Effective Outsourced Contact Center RFP
Are you looking to ramp up your customer service with the help of an outsourced contact center? If so, your business is going to need to create a formal request for proposal (RFP).
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Contact Center vs Call Center: What is the Difference?
Call center or contact center? These terms are often used interchangeably, but did you know that these are two completely different models when it comes to the customer support offerings that they provide their clients?
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Transition to an Outsourced Call Center? Here’s how to do it..
Are you ready to transition from in-house customer service to an outsourced call center? If so, it’s likely that you are familiar with the request for proposal (RFP) process and you’ve discovered how outsourcing your contact center will benefit your business. By partnering with a highly advanced contact center, such as Advantage Communications, you’ll gain…
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How are Contact Centers Adapting to the New World of Remote Work?
The COVID-19 pandemic has fundamentally changed the way organizations view their workforce. Companies now fully understand the benefits of remote work and flexible schedules.
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ACI Leverages Live Call Coaching Tech for Improved Customer Experience
Developing high-quality customer service and world-class customer experiences is key to retaining customers and creating a highly loyal customer base, yet the vast majority of organizations are struggling to do this successfully.
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What are the Benefits of Call Routing?
When a customer calls into your customer service line, they expect their issue to be resolved. In fact, resolving issues in an efficient and knowledgeable manner is the difference between a successful customer service strategy or a poor one. Poor customer service leads to customers choosing competitors, and that results in declining profits.
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Surge in Subscription Box Subscribers – How Call Centers Help
“According to a recent subscription impact report, more than 22% of companies have seen subscriber acquisition rates grow during the current pandemic. Food and beverage subscription boxes in particular have been in high demand, as much of the population is keeping grocery store trips to a minimum. The prepared-meal service, Freshly Inc., delivered 5 million…
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5 Questions to Consider When Scaling up Your Customer Support Team
When your company is just beginning, it’s difficult to imagine that you will ever need a large customer support team to resolve customer issues and queries. Most companies soon find, however, that a call center is needed to keep up with requests.
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What is Contact Center Quality Assurance and How is it Managed?
Customer service is crucial for the success of your business. High-quality customer experiences that delight your customers turns potential leads into sales and cultivates a loyal following that means you extract more value from existing customers through word-of-mouth marketing, testimonials and reviews that drive new revenue.