Tag: Contact Center
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How to Calculate Outsourced Call Center Service Level
When it comes to outsourcing your customer service to a call center, there are a range of metrics that call centers use to ensure they are delivering a superior customer experience (CX) for your customers. These metrics – as discussed in our blog titled ‘7 Key Metrics to Look out for When Outsourcing Your Customer…
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5 Proven Ways an Outsourced Call Center Will Reduce Repeat Calls
We live in an immediate world, where almost everything we want is at the click of our fingertips – and the customers of your business are no different. Customers want fast and efficient customer service, with the least amount of effort involved. If your customer service team is unable to deliver the desired assistance, one…
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6 Ways At-Home-Agents Benefit Your Customer Service
Today, we live in a connected world where workers are able to work for the brands they love from any corner of the globe. That’s why the contingent workforce, which is made up of contractors, freelancers and consultants, now makes up a staggering 30 percent of the entire US Workforce.
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7 Metrics to Track When Outsourcing Your Customer Service
Are you ready to outsource your customer service to a call center? Keeping track of customer satisfaction and loyalty is key to a superior customer experience (CX), and knowing the important metrics will help you achieve that – even if you are outsourcing to a call center.
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4 Questions Your Team Should Ask When Outsourcing Customer Service
Small and large businesses alike are both susceptible to pain points in their daily operations, and customer service is high on that list. Successful customer service requires in-depth knowledge, expertise, the implementation of innovative technologies and, in the modern era, a world-class customer experience (CX).
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How can my Business Create an Outsourced Contact Center RFP?
If you’re looking to drive your business into the future and want to dramatically improve both your customer service and the overall customer experience of your brand, entering a new strategic partnership with an outsourced contact center is a significant decision for your business.
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5-Steps To Outsource Your Contact Center with Advantage Communications
No matter the size of your business, what industry you serve, and whether you sell a product or service, your customer reputation relies heavily on delivering exceptional customer service that delights your clients. Unfortunately, most businesses simply do not possess the resources, time, money or know-how to do this successfully. This is why outsourcing your…
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Contact Center Jargon: The Key Customer Service Terms to Learn
The customer service world has its own language – especially when it comes to outsourced call centers. Whether its words such as benchmarking or abbreviations such as NPS, these terms can be daunting for any new business owners that don’t have experience in creating customer service strategies. The more of these customer service terms you…
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What is FCR? 4 Best Practices to Resolve Customer Queries First Time
Ever wondered why your consumers are continually leaving your business for one of your competitors? It could be that your customer service team is simply not resolving issues in a timely manner.
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4 Ways Contact Centers Will Boost Employee Engagement in 2019
In a previous blog, titled “5 Reasons Low Attrition Rates are Great for Customer Service”, we looked at how a low attrition rate in your company’s customer service is absolutely essential to a successful customer experience. Whether you outsource your call center or have your own in-house team, happy and engaged employees are the very foundation…