Tag: Insider
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Leveraging Vendors as Strategic Partners – A Hidden Potential
As we enter into Industry Era 4.0, traditional relationships between clients and vendors need to evolve. Where vendors were once there to simply provide a service, their exposure across multiple sectors, businesses, and depth is causing the relationship to shift to strategic partnerships. Parties, be they vendor or client, that embrace this approach see significantly…
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How to Seamlessly Merge Employee Experience and Customer Experience
There’s an abundance of information across the internet on the importance of both the customer experience (CX) and the employee experience, but, surprisingly, it’s fairly difficult to find information on aligning them both together. The vast majority of businesses spend their time wondering what comes first, employees or customers. Why not both? By taking care…