Tag: News

  • COVID-19 Protocol UPDATE: How Our Jamaica Team is Operating Safely

    COVID-19 Protocol UPDATE: How Our Jamaica Team is Operating Safely

    In Jamaica, Advantage Communications Inc. (ACI), employs around 2,000 people in three locations in over 50,000 square feet of high-tech workspace. During the pandemic, our number one priority has been to ensure the safety of our team and the seamless operations of our contact centers for our clients. Therefore, Advantage Communications has enhanced its COVID-19…

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  • ACI Signs Contact Center Deal With Leading American BBQ Company

    ACI Signs Contact Center Deal With Leading American BBQ Company

    For Immediate Release: [Charlottetown, Prince Edward Island, Canada – May 3, 2021] – Advantage Communications Inc., (www.advantagecall.com) – a Global BPO / Contact Center leveraging innovation and analytics to deliver superior customer experiences for top brands – has signed a customer service agreement with a leading American BBQ Company.

  • COVID-19 Update

    COVID-19 Update

    We want you to know that our top priority continues to be the health and safety of our employees, their families, our customers and the communities we live and work in.

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  • Advantage Communication Wins MVP Blogging Award

    Advantage Communication Wins MVP Blogging Award

    Advantage Communications, a top Canadian contact center that uses innovative new technologies to design superior customer experience strategies for its clients’ customers, has won an award for its “highly valuable” blog content.

  • ACI Strengthens World-Class Customer Service Offering

    ACI Strengthens World-Class Customer Service Offering

    Advantage Communications Inc. (ACI) is pleased to announce that it has expanded its global presence, as well as strengthened its position as a challenger to the conventional outsourced contact center industry, with the acquisition of leading Mexican call center, First Kontact. The acquisition will see ACI – which provides a world class customer experience (CX)…

  • ACI Unveils New At-Home Agents Designed to Boost Customer Experience

    ACI Unveils New At-Home Agents Designed to Boost Customer Experience

    This new service is aptly named The Home Advantage and is designed to complement Advantage Communication’s brick-and-mortar agents to build an unstoppable team of experienced, qualified and proven brand advocates for any company. [Charlottetown, PEI, Canada – April 08 2019] Advantage Communications Inc. (ACI), a top Canadian contact center, has launched a new service –…

  • Advantage Communications Launches New Website

    Advantage Communications Launches New Website

    Advantage Communications Inc. (ACI) has made another stride forward this month, with the launch of a brand-new website that further solidifies our position as a challenger to the traditional outsourced call center industry. The new website has been designed to have a clean, uncluttered and user-friendly design that improves functionality, navigation, as well as enhancing our…