Inside The Facility
Step inside our
Step inside our
Islamabad facility.
A purpose-built, PCI-certified site with 250 seats — here's a look at where your team would work.
Dedicated remote teams — fully managed, trained, and ready to work. Management, QA, reporting, IT, and facilities are all included. No hidden costs. No HR headaches. Just work getting done.
Most businesses compare our hourly rate against an employee's hourly wage. That's not the real comparison. Here's what a single in-house hire actually costs your organization — before they answer their first call.
A $20/hr employee doesn't cost $20/hr. By the time you add benefits, management overhead, facilities, IT, recruiting, training, absenteeism coverage, and reporting — that same employee routinely runs ~$42/hr all-in.
And that's before accounting for the time your leadership team spends managing them, the opportunity cost of pulling your people away from the work that actually grows your business, or the capability gaps that come with building a function you weren't designed to run.
When you work with Advantage Communications, you get a fully managed team — and the only number you compare is our all-in rate against your full loaded cost. That's when the value becomes obvious.
| Cost Elements |
Advantage Communications
$6.50–$9.00
per hour · Pakistan · all-in
✓ Everything Included
|
In-House Employee
$20.00+
base wage only
+ Hidden Costs Below
|
|---|---|---|
| Workspace & FacilitiesDesk, chair, floor space, utilities, shared areas | ✓ Included | +$2.43/hrest. |
| IT & TechnologyHardware, software licenses, system access, IT support | ✓ Included | +$1.09/hrest. |
| TelecomDesk phones, mobile devices, monthly service plans | ✓ Included | +$0.29/hrest. |
| RecruitingJob ads, portals, agency fees, interviews, background checks | ✓ Included | +$0.45/hrest. amortized |
| HR SupportOnboarding, ongoing HR overhead per employee | ✓ Included | +$0.98/hrest. |
| Training & DevelopmentInitial job training + ongoing education and upskilling | ✓ Included | +$0.09/hrest. |
| Management & SupervisionSupervisors, team leads — typically 1 per 8–10 agents | ✓ Included | +$4.55/hrest. allocated |
| Absenteeism & Attrition CoverageOvertime, backfill recruiting, lost productivity | ✓ Included | +$1.14/hrest. |
| Benefits PackageHealth, dental, company perks, bonuses, incentives | ✓ Included | +$4.85/hrest. employer portion |
| Wage InflationVacation, holidays & training paid but non-productive — spreads wage cost over fewer productive hours | ✓ Included | +$2.18/hrest. |
| 401K / RRSP & Payroll TaxesEmployer contributions + FICA / CPP / EI obligations | ✓ Included | +$3.39/hrest. |
| Reporting & Performance ManagementBuilding reports, tracking KPIs, managing visibility | ✓ Included | +$0.45/hrest. overhead allocated |
| True cost per productive hour |
$6.50–$9.00All-in. No surprises.
|
$41.90estimated true loaded cost
|
Our all-in rate covers the full operational picture — so you can focus on your business while we handle everything else.
We source, screen, and hire the right people. You don't post a single ad or sit through an interview.
Initial training plus ongoing development — all tailored to your program and delivered by our team.
Dedicated team leaders and supervisors managing performance, attendance, and day-to-day operations.
Ongoing QA monitoring, call reviews, and scoring to keep performance where it needs to be.
Regular performance reports, KPI tracking, and insights — delivered to you, built by us. You never have to pull the data yourself.
Hardware, software, system access, and IT support for every agent on your team. All covered.
PCI-certified workspaces with secure, dedicated environments where applicable. No office costs passed to you.
Scheduling, shift planning, adherence tracking, and coverage — managed entirely by our WFM team.
Whether you need the lowest possible cost, nearshore convenience, or domestic North American coverage — we have a delivery model that fits.
A purpose-built, PCI-certified site with 250 seats — here's a look at where your team would work.
PCI and SOC 2 certified site with 25 seats remaining out of a 200-seat capacity — nearshore, native English language. Purpose built for serious contact centre work.
No campus to tour this time. Our Canada-based agents work from real homes in Toronto, Winnipeg, and Moncton — dedicated spaces doing the job of a call floor. PIPEDA-compliant, with Wi-Fi tested every morning.
From customer support to back-office operations — we provide the people, the management, and the reporting. Plain and simple.
Inbound telephone support for product inquiries, order status, payment confirmations, billing disputes, and delivery issues — your customers reach a real person, every time.
Web support, social media support, ticketing creation and management, and back-office processing. Non-voice and digital-first.
Outbound calling, welcome programs, cross-sell, upsell, and customer retention campaigns.
Manual and dialler-assisted outbound campaigns to recover outstanding balances — follow-up calls, payment promises, and account resolution handled professionally, with full reporting delivered to you.
Tier 1 and Tier 2 technical support — troubleshooting, escalations, and resolution tracking.
Billing queries, payments, and account changes — handled with care and compliance.
We analyse your operational data to surface business trends, highlight inefficiencies, and deliver clear insights — giving you the intelligence of an expert analytics team without the overhead of hiring one.
Long relationships built on consistent delivery. Some of our clients have been with us for over two decades.
In BPO, agents are almost always trained from the ground up. What a client is really paying for is a management team that already knows the call types, the pain points, and how to get new hires productive fast. Our team has done exactly that — across a wide range of industries.
New to your industry? We'll learn it. That's what we do — and we'll have your team trained and delivering faster than you'd expect.
It's a familiar story. You start looking into it, things seem promising — and then you walk back into your organisation and get peppered with questions from every direction. IT wants to know about security. HR wants to know who employs the agents. Finance wants to know exactly what's in the rate.
We've been through this enough times to know what gets asked. Click any category below for straight answers.
When you reach out to Advantage Communications, you'll speak directly with the President & CEO. No account managers, no sales layers — the person at the head of the company will have the conversation with you.
That's intentional. Our programs work best when there's a genuine fit — not just on services and price, but on how we work together day to day. The right relationship starts with an honest conversation, and there's no better person to have it with than the one who can actually make the commitment.
If we're the right fit, we'll both know it quickly. If we're not, we'll tell you that too.
Everything discussed is kept strictly confidential.
Start with a phone call.
A 20-minute conversation is usually all it takes to know whether this makes sense. Direct, transparent, and no pressure — just two people figuring out if there's a fit.
Prefer to write first? Email works just as well — we respond the same day.
clive.woodrow@advantagecall.com
Or call directly:
+1 416 566 0911
