-
Delivering Customer Service in a Crisis Situation
Emergencies happen. Sometimes they are technological failures, like your website going down, an app crashing or a hacker attack. Other times a natural disaster disrupts supply chains or damages your equipment.
-
What’s the True Cost of Your In-House Customer Service Program?
Organizations that want to offer a superior customer experience and first-class customer face a choice, they can either manage it in house or they can outsource their customer service program to a specialized contact center.
-
5 Business Benefits of After-Hours Customer Service
When customer service is managed internally, most businesses only have agents available during opening hours and that can be a huge problem when it comes to ensuring customers are satisfied. That’s because many customers can’t call until they are off work, at which point the vast majority of businesses (and their customer service centers) are…
GET IN TOUCH
