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ACI Expands Senior Management Team
For Immediate Release: [Charlottetown, Prince Edward Island, Canada – February 17, 2021] – Advantage Communications Inc., (www.advantagecall.com) – a Global BPO / Contact Center leveraging innovation and analytics to deliver superior customer experiences for top brands – has appointed Clive Woodrow as Chief Operations Officer.
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How Operational Intelligence Drives Contact Center Agent Performance
Today’s most successful outsourced contact centers are using innovative technologies and state-of-the-art tools to deliver world-class customer experiences (CX) within their client’s customer service programs.
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How Customer Perception Can Make You a Leader of Pack
The digital world has changed everything when it comes to the customer experience. Constant connectivity, the ability to research any question and improved access to a huge amount of information are all aspects that have fundamentally changed how consumers perceive brands.
