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How to Drive Online Retail Sales with a Chatbot
Technology is moving so rapidly that it can be hard for e-commerce businesses to keep up with the latest tools. Some of those, however, can improve an organization’s customer experience and boost revenue – such as chatbots. More than ever before – purchasing clothes, ordering food to hiring a service, e-commerce has become an important…
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How to Seamlessly Merge Employee Experience and Customer Experience
There’s an abundance of information across the internet on the importance of both the customer experience (CX) and the employee experience, but, surprisingly, it’s fairly difficult to find information on aligning them both together. The vast majority of businesses spend their time wondering what comes first, employees or customers. Why not both? By taking care…
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Create a Scalable Strategy That Drives Customer Experience (CX)
An effective customer support strategy is the foundation of any successful and sustainable business. In fact, according to the American Express 2017 Customer Service Barometer, US consumers are willing to spend 17 percent more to do business with companies that deliver excellent service.
