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5 Ways a Nearshore Call Center Enhances Customer Experience
If your business has decided to engage with an outsourced call center to implement a new customer support strategy, your first step will be deciding whether to use an offshore, onshore or nearshore call center.
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6 Ways At-Home-Agents Benefit Your Customer Service
Today, we live in a connected world where workers are able to work for the brands they love from any corner of the globe. That’s why the contingent workforce, which is made up of contractors, freelancers and consultants, now makes up a staggering 30 percent of the entire US Workforce.
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7 Metrics to Track When Outsourcing Your Customer Service
Are you ready to outsource your customer service to a call center? Keeping track of customer satisfaction and loyalty is key to a superior customer experience (CX), and knowing the important metrics will help you achieve that – even if you are outsourcing to a call center.
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