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New Ebook Explores ACI’s Home Advantage Contact Center Service
Advantage Communications is proud to announce the launch of its brand-new eBook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar outsourced call center solution.
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Outsourcing Customer Service: 4 Benefits of a Canadian Contact Center
For years, North American companies have been outsourcing their customer service agents to offshore call centers. The idea was to reduce the cost of labor and maximize the bottom line. However, an increasingly competitive market has left many of these businesses losing customer loyalty. The customer experience is now crucial, and, in many markets, customer…
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5-Step Guide to Reduce Customer Support Friction
The constant evolution of digital technology and a growing customer base that wants seamless and instant results, mean it’s now more important than ever for your company to go above and beyond when it comes to customer experience (CX). One of the most important ways to improve your organization’s CX is to make it easier…
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