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5 Reasons Low Attrition Rates are Great for Customer Service
High-quality call center customer service is key to driving growth and profits in the 21st Century. Low attrition rates in your customer service team are essential to a superior customer experience, but high turnover rates, on the other hand, can be hugely damaging.
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4 Tactics to Increase Your Company’s Customer Lifetime Value (CLV)
In our previous blog titled “How Customer Lifetime Value (CLV) can be Used to Measure Customer Experience”, we looked at how customer lifetime value (CLV) is one of the most important metrics to measure for growing companies and why it’s such an important statistic when it comes to your brand’s customer experience (CX).
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3 Ways Contact Center AI can Revolutionize Your Customer Service
The outsourced call center of the future is using next-generation technology to anticipate a customer’s inquiry, to predict what they’ll want to talk about, as well as provide omnichannel support that provides customers with the opportunity of self-service. This is all thanks to artificial intelligence (AI). Artificial intelligence can completely revolutionize a business’s customer service…
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