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15 Customer Service Statistics You Cannot Afford to Ignore
Investing in customer service is more important now than it ever was before. Providing current and potential clients with a good customer experience will have a ripple effect that brings additional revenue into your business.
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How Artificial Intelligence Can be Used to Improve CX Measurements
In the digital age where negative online reviews can significantly harm the reputation of a business, high quality customer service is key when it comes to finding new customers, retaining existing ones and creating a loyal customer base that will use your business time and time again (that’s why your organization should outsource your call…
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How Self-Service Customer Support Benefits Companies and Customers
Companies such as Amazon, Netflix and Apple have set a precedent; they have created a world where exceptional customer service and a world-class customer experience doesn’t go unnoticed. In this incredibly competitive environment, it’s something all companies must take note of if they are to thrive. Companies across every industry are now putting more emphasis…
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