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Advantage Communications Launches New Website
Advantage Communications Inc. (ACI) has made another stride forward this month, with the launch of a brand-new website that further solidifies our position as a challenger to the traditional outsourced call center industry. The new website has been designed to have a clean, uncluttered and user-friendly design that improves functionality, navigation, as well as enhancing our…
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3 Reasons Why Happy Employees are Key to Happy Customers
Have you ever heard this traditional Chinese proverb? “A man without a smiling face must not open a shop.” Perhaps you’ve heard of a more common phrase, happy employees = happy customers. Want to know why they’re so important? They’re both true. Happy customer service representatives really are the key to happy customers. A study…
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4 Contact Center Trends that are Transforming the Industry in 2018
Outsource contact centers have undergone significant changes over the past five years, with innovations in technology allowing outsourced customer service representatives to offer a superior customer experience. The outsourced call center space is a significant and growing opportunity for both small and enterprise companies who are looking to improve their customer experience (CX) – and…
