News
-
How A Good Customer Experience Can Reduce Customer Churn
Customer churn is the percentage of customers that stopped buying from you during a specified timeframe. It’s calculated by dividing the number of customers you have lost by the number of customers you had at the beginning of the time period. The closer your churn is to 0%, the better.
-
The Top 5 Banking Contact Center Trends in 2022
The customer experience (CX) in recent years has become the defining differentiator in the banking industry, ensuring financial organizations are able to build customer loyalty, reduce customer service costs, improve employee happiness and drive-up revenue.
-
The Top 6 Customer Service Trends Defining Business Success in 2022
Businesses have experienced some significant changes in how they operate and communicate with their customers over the past couple of years. The pandemic has been the driver of reduced operating hours, a surge in online sales and workforce interruptions.
Elye Smile
BLOGGER
Welcome to my blog where I share my lifestyle tips and travel ideas…
Bricksy Event
Location:
82 Main St. Brooklyn, NY
Date:
October 24, 2021
Travel Book
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Mauris purus urna.
GET IN TOUCH
