News
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3 Reasons Why Happy Employees are Key to Happy Customers
Have you ever heard this traditional Chinese proverb? “A man without a smiling face must not open a shop.” Perhaps you’ve heard of a more common phrase, happy employees = happy customers. Want to know why they’re so important? They’re both true. Happy customer service representatives really are the key to happy customers. A study…
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4 Contact Center Trends that are Transforming the Industry in 2018
Outsource contact centers have undergone significant changes over the past five years, with innovations in technology allowing outsourced customer service representatives to offer a superior customer experience. The outsourced call center space is a significant and growing opportunity for both small and enterprise companies who are looking to improve their customer experience (CX) – and…
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How AI-Enabled Customer Service Can Boost Your Revenue
Technology has been changing the way brands communicate with their consumers for decades, but recent developments in artificial intelligence (AI) has significantly benefited the way contact centers communicate with customers. The use of AI technology has allowed customer service representatives to improve and scale their customer service effort, as well as helping them to improve…
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Welcome to my blog where I share my lifestyle tips and travel ideas…
Bricksy Event
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Date:
October 24, 2021
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