Category: Uncategorized
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Elevate Service with Cultural Excellence Strategies
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How Enterprise Contact Center Solutions Lead to CX Success
Enterprise contact center solutions use software and expertise to provide businesses with a comprehensive solution to better manage their customer service operations and achieve customer experience (CX) success.
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What is Contact Center AI?
Contact center artificial intelligence (AI) is a type of software that enables customer service reps to automate tasks, including customer support. This can be used to create a self-service system where customers can find answers to their questions without needing to speak to a customer service representative, dramatically improving the customer experience and improving efficiencies…
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What is a Multichannel Contact Center?
Customers no longer depend solely on phones for obtaining customer service. Instead, they use a combination of chat, text, phone, email and other channels to communicate with businesses.
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How to Transform Your Contact Center for Customer Service Excellence
Long wait times. Being passed around to different agents and departments. Having to repeat a query or issue over and over again. Not getting help until frustration builds. And, in the worst situations, not finding a resolution to their problem at all.
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How A Good Customer Experience Can Reduce Customer Churn
Customer churn is the percentage of customers that stopped buying from you during a specified timeframe. It’s calculated by dividing the number of customers you have lost by the number of customers you had at the beginning of the time period. The closer your churn is to 0%, the better.
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How to Identify Your Customer Touchpoints for World-Class CX
Providing a world-class customer experience (CX) relies on your ability to not only seamlessly answer customer questions, but to answer those questions in a place that is highly visible to your customers.
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In-House Call Center: 5 Reasons to Outsource Your Customer Service
Customer service is an essential part of your business. High-quality customer care leads to improved customer loyalty, upsell and cross-sell opportunities, enhanced brand reputation, happier customers, word-of-mouth marketing and improved business growth.
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3 Technologies That Help ACI Deliver World-Class Customer Service
The customer experience (CX) has changed dramatically over the past few years, and that’s had a huge impact on how brands outsource their customer service strategies.
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What are the Pros and Cons of Contact Center Outsourcing?
Outsourcing your customer service program is appealing for a number of reasons. It can save your business money, dramatically improve your customer experience, build more loyal customers and help you design a better customer care strategy.