Category: Uncategorized
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Contact Center Jargon: The Key Customer Service Terms to Learn
The customer service world has its own language – especially when it comes to outsourced call centers. Whether its words such as benchmarking or abbreviations such as NPS, these terms can be daunting for any new business owners that don’t have experience in creating customer service strategies. The more of these customer service terms you…
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New Ebook Explores ACI’s Home Advantage Contact Center Service
Advantage Communications is proud to announce the launch of its brand-new eBook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar outsourced call center solution.
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5-Step Guide to Reduce Customer Support Friction
The constant evolution of digital technology and a growing customer base that wants seamless and instant results, mean it’s now more important than ever for your company to go above and beyond when it comes to customer experience (CX). One of the most important ways to improve your organization’s CX is to make it easier…
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Why Using Real-Time Data Helps Brands Win at Customer Experience
The digital economy and the evolution of new technologies are changing the way B2C companies must serve and engage their customers. Those which keep up with new trends will not only realize significant benefits but will also be able to provide a superior customer experience (CX).
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5 Ways Your Business can Find the Root Cause of Complaints
Are you hearing the same customer complaints over and over again? If you want to offer an unrivalled customer experience, it’s time for your business to find the root cause of customer complaints.
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What is FCR? 4 Best Practices to Resolve Customer Queries First Time
Ever wondered why your consumers are continually leaving your business for one of your competitors? It could be that your customer service team is simply not resolving issues in a timely manner.
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4 Ways Contact Centers Will Boost Employee Engagement in 2019
In a previous blog, titled “5 Reasons Low Attrition Rates are Great for Customer Service”, we looked at how a low attrition rate in your company’s customer service is absolutely essential to a successful customer experience. Whether you outsource your call center or have your own in-house team, happy and engaged employees are the very foundation…
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4 Customer Service Trends That Will Grow Your Business in 2019
With the new year in front of us, many business owners and managers will be aiming to meet new goals and objectives, as well as planning how they can drive growth and profit as we move through 2019. With the customer experience (CX) playing a significant role in the success or failure of modern business,…
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ACI’s New Executive Team Ready to Challenge the Call Center Industry
Over the last year Advantage Communications Inc. has made a number of strategic hires, to augment their top tier talent with deep experience and innovative thinkers.
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Next Generation Contact Center Versus Old School Call Center
If you have spent any time reading through our blogs here at Advantage Communications you have probably noticed that we refer to ourselves as a contact center, rather than a traditional call center. So, what exactly is the difference between the two?
