Category: Uncategorized
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5 Reasons Why an Outsourced Contact Center Will Grow Your Business
Whether you are the CEO of a large multinational business or the owner of a smaller startup, the chances are customer service is often a challenge for your business. If you focus too much on customer service you could become distracted from other aspects of your business but focus too little and you will lose…
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3 Common Mistakes Your Contact Center Should not be Making
With new technological innovations in outsourced contact center technology improving the customer experience and influencing business to become more customer-centric, the demands of the customer are now greater than they’ve ever been before. If you are outsourcing your customer service to an outsourced call center then it’s because you’ve realized the many benefits that outsourcing you…
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How Data-Driven Telecom Businesses are Offering a Superior CX
The digital age and new technologies are changing the way that telecommunications companies must serve and engage their customers, and many companies are turning to call center outsourcing as a result. Organizations which keep up with these trends will not only realize significant revenue and customer service benefits, but they’ll also position themselves to deliver…
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5 Reasons Low Attrition Rates are Great for Customer Service
High-quality call center customer service is key to driving growth and profits in the 21st Century. Low attrition rates in your customer service team are essential to a superior customer experience, but high turnover rates, on the other hand, can be hugely damaging.
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4 Tactics to Increase Your Company’s Customer Lifetime Value (CLV)
In our previous blog titled “How Customer Lifetime Value (CLV) can be Used to Measure Customer Experience”, we looked at how customer lifetime value (CLV) is one of the most important metrics to measure for growing companies and why it’s such an important statistic when it comes to your brand’s customer experience (CX).
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How Customer Lifetime Value can be Used to Measure Customer Experience
Customer experience is the key to the success of your business – that’s why a huge number of companies are turning to the solutions of outsourced call centers. It will help you to stand out from competitors and give you an edge in an increasingly technology-fueled business world in which customers are demanding an improved…
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How Does Efficient Customer Service Affect the Bottom Line?
An efficient customer service program is not only important for your company’s customer experience (CX) and the satisfaction of your clients, but it’s also hugely important for a crucial aspect of your business – your bottom line.
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4 Ways Collecting Metrics Will Improve Your Customer Experience
No matter what industry you serve, whether it be retail and customer service, banking and financial, or telecommunications and media, your customers will be certain to have high customer experience expectations. Your customer service program is the key to creating a successful customer experience. Many companies, both enterprise and startup, have great success when making…
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4 Pillars of Engagement that will Transform Your Customer Service
Are you struggling to keep up with the competitors in your industry, or perhaps your company is simply looking to revamp its approach to customer service to wow your clients? Many things have changed for consumer-facing businesses, and it’s imperative that companies keep up with new trends if they are to thrive. One thing, however,…
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5 Measurements of CX Success That Outsourced Contact Centers Must Meet
Outsourcing your customer support to a contact center can offer numerous benefits for your business, but what measurements should your company look out for to make sure your contact center is committed to true customer experience (CX) success? Outsourcing your call center will give your business 24/7 customer support, cost savings, access to innovative technology such…