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12 Customer Service Challenges and How to Address Them
Customer service is an integral part of any business and keeping customers happy is essential for success. Professional customer service staff are able to ensure customer satisfaction and loyalty. However, not all customer service challenges can be solved easily. Here are 12 common customer service challenges and how your business can address them, enhancing the…
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The Definition of Customer Experience Management
Customer experience management (CEM or CXM) is the practice of understanding customer interactions across all channels, then leveraging this knowledge to create a holistic, personalized customer experience.
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What is Contact Center AI?
Contact center artificial intelligence (AI) is a type of software that enables customer service reps to automate tasks, including customer support. This can be used to create a self-service system where customers can find answers to their questions without needing to speak to a customer service representative, dramatically improving the customer experience and improving efficiencies…
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