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7 Signs You Need to Outsource to a Customer Service Specialist
You’ve worked hard growing your business and customer service so that you can provide your clients with an excellent customer experience. But as your business grows, you’re probably finding it harder and harder to keep up with the number of tickets.
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How Real Time Analytics Improves Customer Service Automation
Customer service automation is resolving customer queries with minimal to no human involvement. This is achieved through tools like chatbots, email automation, knowledge databases, interactive voice response systems and self-service resources.
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What is a Multichannel Contact Center?
Customers no longer depend solely on phones for obtaining customer service. Instead, they use a combination of chat, text, phone, email and other channels to communicate with businesses.
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