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How to Ramp Up Your Call Center for Seasonal Demand
With Labor Day behind us, the holiday season is quickly approaching, which means it’s time to start thinking about ramping up your call center for seasonal increases in demand. Without preparing your customer service program, you may fail to meet customer expectations and even potentially lose sales – resulting in lower profits.
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5 Important Customer Experience Metrics For Happy Customers
Measuring your customer service with metrics is an important part of understanding how effective your customer experience strategy is. Customer experience metrics will tell you how well your CX strategy is working and help your business identify opportunities for improvement.
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What is Customer Experience Consulting and What are the Benefits?
The customer experience (CX) is your customer’s overall perception of your brand based on every experience they have had with your company. In today’s digital world, where information is available at our fingertips, having a positive CX is critical to success.
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