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Call Center RFP Examples: Finding The Right Customer Service Partner
Selecting a vendor to work with when outsourcing your customer service program is a huge decision and entails a lot of research and consideration. A request for proposal (RFP) helps simplify the decision-making process.
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The Top Challenges in Creating an Excellent Customer Experience
When it comes to implementing a successful customer experience (CX) strategy, there are several challenges business must overcome. To help you avoid and overcome these obstacles, it’s important to understand what they are.
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How to Prepare for a Successful Contact Center Integration
If you’re thinking about outsourcing your customer service program in full, or in part, to a contact center, it’s important to have a well-thought-out implementation plan. That’s the only way to ensure a smooth launch and a successful call center integration.
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