-
How to Improve First Call Resolution for Improved Customer Service
The chances are good that you’re investing in marketing and advertising efforts to bring customers through your doors, but are you putting the same effort into improving your customer service program?
-
8 Customer Service Strategies to Deliver a World-Class Experience
Customer service is the foundation of any business. When done well it will boost profits, enhance brand reputation, generate repeat business, give companies a competitive edge and increase customer retention.
-
Are You Looking to Build a Contact Center RFP? Here’s a Tool Kit!
If you’re ready to outsource your customer service program to a contact center vendor, then you’ll know that an RFP is the most effective way to find the right partnership. The problem is RFPs can become complex. If you don’t provide potential vendors with the right information and ask the right questions, then you’re not…
GET IN TOUCH
