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COVID-19 Protocol UPDATE: How Our Jamaica Team is Operating Safely
In Jamaica, Advantage Communications Inc. (ACI), employs around 2,000 people in three locations in over 50,000 square feet of high-tech workspace. During the pandemic, our number one priority has been to ensure the safety of our team and the seamless operations of our contact centers for our clients. Therefore, Advantage Communications has enhanced its COVID-19…
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4 Steps to a Successful Outsourced Contact Center Launch
Are you looking to outsource your customer service program to a strategic partner? If you’ve outsourced any of your business functions before, then you’ll know just how important a seamless plan is to the success of that partnership.
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3 Key Ways That Analytics Improves Customer Service
Providing good customer service is an art. Customer service is about so much more than just taking customer calls and providing them with your best answer. Delighting your customers is about being proactive and exceeding their expectations.
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