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4 Ways Contact Centers Will Boost Employee Engagement in 2019
In a previous blog, titled “5 Reasons Low Attrition Rates are Great for Customer Service”, we looked at how a low attrition rate in your company’s customer service is absolutely essential to a successful customer experience. Whether you outsource your call center or have your own in-house team, happy and engaged employees are the very foundation…
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4 Customer Service Trends That Will Grow Your Business in 2019
With the new year in front of us, many business owners and managers will be aiming to meet new goals and objectives, as well as planning how they can drive growth and profit as we move through 2019. With the customer experience (CX) playing a significant role in the success or failure of modern business,…
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ACI’s New Executive Team Ready to Challenge the Call Center Industry
Over the last year Advantage Communications Inc. has made a number of strategic hires, to augment their top tier talent with deep experience and innovative thinkers.
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