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Next Generation Contact Center Versus Old School Call Center
If you have spent any time reading through our blogs here at Advantage Communications you have probably noticed that we refer to ourselves as a contact center, rather than a traditional call center. So, what exactly is the difference between the two?
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5 Reasons Why an Outsourced Contact Center Will Grow Your Business
Whether you are the CEO of a large multinational business or the owner of a smaller startup, the chances are customer service is often a challenge for your business. If you focus too much on customer service you could become distracted from other aspects of your business but focus too little and you will lose…
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3 Common Mistakes Your Contact Center Should not be Making
With new technological innovations in outsourced contact center technology improving the customer experience and influencing business to become more customer-centric, the demands of the customer are now greater than they’ve ever been before. If you are outsourcing your customer service to an outsourced call center then it’s because you’ve realized the many benefits that outsourcing you…
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