News
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5 Customer Experience Trends for 2021 and Beyond
With the hope and foresight of a new year now here, many executives are now proactively looking at new ways to grow their business in 2021, drive profitability, and improve the satisfaction and loyalty of their customer base.
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Data Privacy And Your Company’s Customer Experience
Modern customers expect high engagement levels and personalized experiences from the companies they do business with. If your organization is to offer unparalleled customer service, it’s important that you collect customer data and develop a customer experience strategy that is designed specifically for your brand’s audience. While it may sound simple, in a world where…
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Contact Center vs Call Center: What is the Difference?
Call center or contact center? These terms are often used interchangeably, but did you know that these are two completely different models when it comes to the customer support offerings that they provide their clients?
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Welcome to my blog where I share my lifestyle tips and travel ideas…
Bricksy Event
Location:
82 Main St. Brooklyn, NY
Date:
October 24, 2021
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