News
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Transition to an Outsourced Call Center? Here’s how to do it..
Are you ready to transition from in-house customer service to an outsourced call center? If so, it’s likely that you are familiar with the request for proposal (RFP) process and you’ve discovered how outsourcing your contact center will benefit your business. By partnering with a highly advanced contact center, such as Advantage Communications, you’ll gain…
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8 Ways to Critically Analyze Your Brand’s Customer Service Strategy
We all know the benefits of a well-thought-out customer service program. By improving customer satisfaction, your business can improve brand loyalty, drive new revenue opportunities and build a positive brand reputation.
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How to Predict Customer Loyalty Using Customer Service Metrics
How does your business define and measure customer loyalty? Do you try to gauge a customer’s intention to keep doing business with you, look at how much they increase spend, or try evaluating a customer’s potential for advocacy? Loyalty can be mean different things to different organizations, as customer lifecycle goals vary widely across a…
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Welcome to my blog where I share my lifestyle tips and travel ideas…
Bricksy Event
Location:
82 Main St. Brooklyn, NY
Date:
October 24, 2021
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