News
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What are the Benefits of Call Routing?
When a customer calls into your customer service line, they expect their issue to be resolved. In fact, resolving issues in an efficient and knowledgeable manner is the difference between a successful customer service strategy or a poor one. Poor customer service leads to customers choosing competitors, and that results in declining profits.
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ACI and First Kontact Sign Contact Center Deal With Major US Airline
CHARLOTTETOWN, PEI, Canada, and TIJUANA, Mexico — September 23, 2020 — Advantage Communications Inc. (ACI), a leading global BPO contact center using innovative new technologies to design superior customer experience strategies, has signed a customer support agreement with a major US discount airline.
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Scale up Your Customer Service Call Center for the Holiday Season
Whether you are the owner of a large retail outlet or you own an ecommerce startup, the holiday shopping season isn’t easy. Ramping up your customer service, however, can dramatically improve the experience your customers have with your business, and today more than ever retailers are looking for ways to drive profits.
Elye Smile
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Bricksy Event
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82 Main St. Brooklyn, NY
Date:
October 24, 2021
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