News
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Should Your Customer Service Strategy Include Remote Workers?
In 2020, the way we do business is evolving more than it has ever done before. Technology is advancing at a rapid pace, the way that companies operate internally has changed to project-based work and, most importantly, the traditional workforce has transformed significantly. The gig economy, which is made up of contingent workers such as…
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What is Contact Center Quality Assurance and How is it Managed?
Customer service is crucial for the success of your business. High-quality customer experiences that delight your customers turns potential leads into sales and cultivates a loyal following that means you extract more value from existing customers through word-of-mouth marketing, testimonials and reviews that drive new revenue.
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Digital Infrastructure is at the Heart of Successful Customer Service
When you think of superior customer experiences and world-class customer service, the first thing that comes to mind for most is consumer-facing technologies. While you’re not wrong to think that, the real heart of successful customer service is the backend digital infrastructure behind it.
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Welcome to my blog where I share my lifestyle tips and travel ideas…
Bricksy Event
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Date:
October 24, 2021
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