News
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ACI Expands Global Presence With Acquisition of Mexican Contact Center
Advantage Communications Inc. (ACI), a leading BPO Contact Center located in Canada and the Caribbean, has today announced the acquisition of a top Contact Center in Mexico, First Kontact LLC. The acquisition will expand ACI’s global presence and enhance its Hispanic customer service offering.
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Our Most Popular Contact Center and Customer Service Insights in 2019
A world-class customer experience (CX) is essential for any business, no matter what industry your organization is in.That’s because your customers now expect more from your customer service team than they have ever done before. Today’s customers expect your company to implement customer service strategies that reduce customer effort, personalize their experience, provide self-service options…
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How Outsourced Call Centers Benefit From Service-Profit-Chain Model
The acquisition and retention of highly qualified workers are crucial for any organization, and outsourced call centers are no different. That’s why the most innovative nearshore call centers are implementing new company culture strategies to attract and retain top talent. Due to a global skills shortage which is affecting almost every single industry, these new…
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Date:
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