News
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How Call Centers Use AI to Enhance, Not Replace Humans
Artificial intelligence (AI) has long been a controversial subject. The phrase often comes with the worry that companies will completely change the way they internally operate, investing in robots over humans. This couldn’t be further from the truth, especially when it comes to outsourced call center AI.
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Customer Service: What is Call Center Outsourcing?
No matter what industry you’re in, customer service is one of the most important functions for the success of your business. A great customer service experience can create a loyal customer for life, while a bad one could drive a customer to your competitor. In fact, companies must do more now to improve their customer…
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What is Customer Satisfaction Score (CSAT) and How is it Measured?
Today’s business world is highly competitive. No matter what industry your business is in, or whether it’s a start-up or enterprise, it’s highly likely that you will be competing with a large number of companies selling similar products or services. The only way to stand out from the crowd is to create a world-class customer…
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Bricksy Event
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82 Main St. Brooklyn, NY
Date:
October 24, 2021
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